FAQs

We offer handcrafted guitars and basses, designed with premium materials and meticulous attention to detail. Our instruments are available in three ranges: E-series (entry-level), M-series (mid-range), and S-series (high-end), each providing a level of customization to suit your needs and budget.

You can reach us via our contact page or email us at marin@belforti-inc.com. We’re here to answer your questions and help you through the ordering process

Visit our gallery page or follow us on social media to see photos, videos, and player testimonials featuring our completed instruments.

Yes, we have an endorsement program for musicians aligned with our brand. Visit www.belforti-inc/endorsements

To place an order, visit our product pages and choose your preferred model and options. For custom orders, please contact us directly to discuss your project

Depending on the complexity of your chosen model and customizations, production typically takes between 4 and 8 months. E-Series vary between 4 an 6 months, M-Series between 5 and 7 months, and S-Series from 8 months and more. We’ll keep you updated on progress throughout the build.

These are standard production delays, but are not guaranteed. As a small company, our order book is limited, and we organize our production in batches. If the current batch is full, you will be given a spot in the next batch, which will make the production delay significantly longer

Absolutely! We offer extensive customization options. You can choose from different finishes, inlays, pickups, and hardware, all within the 3D Configurator in the Custom Instruments Products. For any special demand, contact us directly

We offer extensive customization options, including body shape, finish, pickups, inlays, fretboard material, and hardware. Whether you want a unique color, a specific tonewood, or custom electronics, we work with you to bring your vision to life.

Absolutely! Each guitar is set up to match your playing style, including neck relief, action, and tuning. We take time to understand your preferred setup, so your instrument feels like an extension of you right from the start.

Yes, we’re here to help guide you through each customization choice, whether you’re new to custom guitars or a seasoned player. We can discuss tonal properties, playability, and aesthetic options to ensure every decision aligns with your vision.

We can often draw inspiration from existing models or sounds, but each Belforti instrument is unique. If you’re aiming to replicate a specific tone or look, please provide as many details as possible, and we’ll advise on how we can get close while still delivering a one-of-a-kind instrument.

If you have a specific idea, let us know! We’re always open to exploring new materials, finishes, and designs to create your ideal guitar.

We accept major credit cards, PayPal, and bank transfers. We also offer installment plans on qualifying purchases.

Yes, we offer installment plans to make it easier to purchase your dream guitar. Contact us to learn more.

Yes, we typically require a deposit of 30% to secure your order and begin production, with the remaining balance due before delivery.

All prices include VAT for orders within the EU. For international orders, you may be responsible for import duties and taxes, depending on your country.

Due to the time and craftsmanship involved, our prices are fixed to ensure the highest quality. We believe in offering fair pricing for our work.

The third party hardware we use on our instruments are very few. We only use Hipshot tuners for basses and guitars, as our bridges are proprietary design produced by ABM.

We do not offer the possibility to change hardware on regular or custom instruments.

Each guitar is handcrafted in our Paris workshop using premium materials and exceptional attention to detail.

We carefully source sustainable, high-quality woods, hardware, and other components to ensure the best sound and durability.

Our guitars undergo rigorous quality checks at each stage of production, ensuring that every instrument meets our high standards.

Yes! Once production begins, we will keep you updated on key milestones in the build process. You will also receive email notifications once your instrument is shipped.

We understand that ideas can evolve. Minor changes may be possible early in the process, but significant modifications may incur additional costs depending on the stage of production. We encourage you to finalize all decisions upfront to avoid unexpected charges or delays.

Yes, if you’re in Paris, we welcome you to visit our workshop by appointment. Seeing your guitar come to life can be a memorable experience!

Yes, we offer worldwide shipping. Please contact us if you have any specific shipping requirements.

Shipping costs depend on your location and chosen shipping option. We ship worldwide, and delivery typically takes between 5 and 10 days once the instrument is dispatched.

For international orders, any customs fees or import duties are the responsibility of the buyer.

Customized instruments are not eligible for return unless there is a manufacturing defect. If you have questions before purchasing, our team is here to guide you.

Yes, we offer a lifetime warranty on our guitars. This covers any manufacturing defects, ensuring your investment is protected.

The warranty covers defects in materials and workmanship. Normal wear and tear, damage from misuse, or modifications are not covered.

If you need a repair, please contact us with details. We’ll assess the issue and guide you on the next steps.

We accept returns within 10 days for stock instruments in original condition. Custom orders are non-refundable due to their personalized nature.

Our customization process includes regular updates and photos of your instrument’s progress, allowing you to stay involved. However, due to the personalized nature of custom builds, returns are typically not available on custom orders. We’re dedicated to creating a guitar that meets or exceeds your expectations, and we address concerns at each stage of the build to minimize any surprises.

We work closely with you before production to understand your tonal preferences, helping you choose woods, pickups, and electronics that align with your desired sound. For additional peace of mind, we can offer sound samples or similar setups for you to preview in advance. However, due to the bespoke nature of custom guitars, alterations after completion may incur extra fees.

In the end, while we do our best to have your guitar match your expectations, we do not take responsabilities on purely subjective considerations

While we strive for precise color matching and finish quality, slight variations may occur due to lighting and monitor settings. We offer in-progress photos and finish samples for certain custom colors to help ensure you’re satisfied with your choices. If exact color matching is critical, please discuss this with us before production.

To initiate a return, contact us with your order details, and we’ll provide return instructions. Please note that return shipping costs are the buyer’s responsibility.

For eligible returns, we’ll issue a full refund minus shipping costs after the item is inspected and confirmed in original condition.

We prioritize sustainable sourcing for our woods and components, minimize waste, and use eco-friendly materials wherever possible.

Feel free to visit our main website for information on our commitment to sustainability and the specific practices we follow in our workshop.